.customer-inquiries {
  --inquiry-border: #dbe3ed;
  --inquiry-muted: #58697e;
  color: #172d46;
  display: grid;
  gap: 20px;
  min-width: 0;
  line-height: 1.55;
}
.customer-inquiries *, .customer-inquiries *::before, .customer-inquiries *::after { box-sizing: border-box; }
.customer-inquiries [hidden] { display: none !important; }
.customer-inquiries h2, .customer-inquiries h3, .customer-inquiries p { margin: 0; }
.customer-inquiries h2 { font-size: 24px; line-height: 1.4; overflow-wrap: anywhere; }
.customer-inquiries h3 { font-size: 18px; margin-bottom: 12px; }
.customer-inquiries small, .inquiry-muted { color: var(--inquiry-muted); font-size: 13px; }
.customer-inquiries button, .customer-inquiries input, .customer-inquiries select, .customer-inquiries textarea { font: inherit; }
.customer-inquiries button { min-height: 44px; border: 1px solid #bdccdc; border-radius: 8px; padding: 9px 14px; color: #173452; background: #fff; cursor: pointer; }
.customer-inquiries button:hover:not(:disabled) { background: #edf4fa; }
.customer-inquiries button.primary { background: #185ca3; color: #fff; border-color: #185ca3; }
.customer-inquiries button.primary:hover:not(:disabled) { background: #10487f; }
.customer-inquiries button:disabled { opacity: .5; cursor: not-allowed; }
.customer-inquiries :focus-visible { outline: 3px solid #1876cb; outline-offset: 3px; }
.customer-inquiries label { display: grid; align-content: start; gap: 6px; min-width: 0; font-size: 14px; }
.customer-inquiries input, .customer-inquiries select, .customer-inquiries textarea { width: 100%; min-width: 0; min-height: 44px; border: 1px solid #b8c8da; background: #fff; border-radius: 7px; padding: 10px; color: #172d46; }
.customer-inquiries textarea { resize: vertical; }
.inquiry-header { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; margin-bottom: 18px; }
.inquiry-header p { color: var(--inquiry-muted); margin-top: 5px; }
.inquiry-actions { display: flex; align-items: center; flex-wrap: wrap; gap: 10px; }
.inquiry-filters { display: grid; grid-template-columns: minmax(220px, 1fr) minmax(150px, .45fr) minmax(155px, .5fr) auto auto; gap: 10px; align-items: end; margin-bottom: 16px; padding: 16px; border: 1px solid var(--inquiry-border); border-radius: 12px; background: #f7f9fc; }
.inquiry-table { width: 100%; border-collapse: collapse; background: #fff; table-layout: fixed; font-size: 14px; }
.inquiry-table th { background: #eef3f8; text-align: left; font-weight: 600; padding: 12px; }
.inquiry-table th:first-child { width: 20%; }
.inquiry-table th:nth-child(2) { width: 25%; }
.inquiry-table th:nth-child(3) { width: 13%; }
.inquiry-table th:nth-child(4) { width: 17%; }
.inquiry-table th:nth-child(5) { width: 13%; }
.inquiry-table th:last-child { width: 12%; }
.inquiry-table td { border-bottom: 1px solid var(--inquiry-border); padding: 13px 12px; vertical-align: top; overflow-wrap: anywhere; }
.inquiry-table td > small { display: block; margin-top: 6px; }
.inquiry-customer { display: grid; gap: 4px; overflow-wrap: anywhere; }
.inquiry-customer strong { font-size: 16px; }
.inquiry-customer span { font-size: 13px; color: var(--inquiry-muted); }
.inquiry-summary { display: -webkit-box; -webkit-line-clamp: 3; -webkit-box-orient: vertical; overflow: hidden; overflow-wrap: anywhere; white-space: pre-wrap; margin-top: 5px !important; }
.inquiry-status { display: inline-flex; padding: 4px 9px; border-radius: 20px; font-size: 13px; font-weight: 600; white-space: nowrap; background: #eef1f5; color: #425467; }
.inquiry-status-pending_reply { background: #fff1cf; color: #79520b; }
.inquiry-status-considering { background: #e9efff; color: #3d5297; }
.inquiry-status-scheduled { background: #e1f5ed; color: #1c6248; }
.inquiry-status-converted { background: #e2f0fc; color: #205b8f; }
.inquiry-pagination { display: flex; align-items: center; justify-content: center; gap: 14px; margin-top: 18px; font-size: 14px; }
.inquiry-mobile { display: none; }
.inquiry-back { margin-bottom: 14px; }
.inquiry-panel { background: #fff; padding: 20px; border: 1px solid var(--inquiry-border); border-radius: 12px; margin-top: 18px; min-width: 0; }
.inquiry-notice { background: #edf4fb; border-left: 3px solid #327abb; padding: 12px 15px; margin-top: 16px !important; font-size: 14px; }
.inquiry-full-text { white-space: pre-wrap; overflow-wrap: anywhere; margin-bottom: 18px !important; }
.inquiry-reference-notice { padding: 10px 12px; margin-bottom: 16px !important; border: 1px solid #e7d7ae; border-radius: 7px; background: #fff9ec; color: #73531d; font-size: 13px; }
.inquiry-appointment-summary { border-color: #b7d8cc; background: #f3faf6; }
.inquiry-appointment-summary > p { margin-top: 14px; }
.inquiry-details, .inquiry-form-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px 24px; }
.inquiry-details { margin: 0; }
.inquiry-details div { min-width: 0; }
.inquiry-details dt { color: var(--inquiry-muted); font-size: 13px; }
.inquiry-details dd { margin: 4px 0 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.inquiry-history { margin: 0; padding-left: 20px; }
.inquiry-history li { padding: 8px 0 14px; border-bottom: 1px solid #edf0f4; }
.inquiry-history li:last-child { border-bottom: 0; }
.inquiry-history li > div { display: flex; gap: 12px; flex-wrap: wrap; align-items: baseline; }
.inquiry-history span { color: var(--inquiry-muted); font-size: 13px; }
.inquiry-history p { white-space: pre-wrap; overflow-wrap: anywhere; margin-top: 6px; }
.inquiry-changes { display: grid; gap: 12px; margin: 12px 0 0; }
.inquiry-changes > div { display: grid; gap: 5px; }
.inquiry-changes dt { font-size: 13px; font-weight: 600; }
.inquiry-changes dd { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px; margin: 0; }
.inquiry-changes dd > span { display: grid; align-content: start; gap: 4px; border: 1px solid #e0e6ed; border-radius: 6px; padding: 8px 10px; }
.inquiry-changes dd > span > span { color: #172d46; white-space: pre-wrap; overflow-wrap: anywhere; }
.inquiry-changes .inquiry-change-before { background: #f7f8fa; }
.inquiry-changes .inquiry-change-after { background: #edf7f3; border-color: #c9e2d7; }
.inquiry-history-snapshot { margin-top: 12px; }
.inquiry-history-snapshot summary { cursor: pointer; min-height: 44px; padding: 10px 0; color: #185ca3; }
.inquiry-history-snapshot .inquiry-details { padding: 12px; background: #f7f9fc; border-radius: 8px; }
.customer-inquiries [data-inquiry-event-form] { display: grid; gap: 16px; margin-top: 14px; }
.customer-inquiries [data-inquiry-event-error] { color: #9f2738; }
.inquiry-error { border: 1px solid #e4b4ba; border-radius: 10px; color: #972536; padding: 18px; }
.inquiry-error button { margin-top: 12px; }
.inquiry-empty, .inquiry-feedback { padding: 36px 20px; text-align: center; color: var(--inquiry-muted); }
.inquiry-sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0; }
/* Shared full intake form lives in the existing dialog, outside the list root. */
.inquiry-contact-hint { padding: 12px 14px; border: 1px solid #e7d7ae; border-radius: 8px; background: #fff9ec; color: #73531d; line-height: 1.6; overflow-wrap: anywhere; }
.inquiry-contact-hint[hidden], .inquiry-contact-hint button[hidden] { display: none; }
.inquiry-contact-hint button { justify-self: start; min-height: 44px; white-space: normal; }
.inquiry-contact-hint button:focus-visible { outline: 3px solid #1876cb; outline-offset: 3px; }
.inquiry-extra-section, .inquiry-receive-confirm { grid-column: 1 / -1; min-width: 0; margin-top: 20px; padding: 18px; border: 1px solid #c9dcec; border-radius: 12px; background: #f4f8fc; color: #172d46; }
.inquiry-extra-section h3 { margin: 0 0 8px; font-size: 18px; line-height: 1.4; }
.inquiry-extra-section > p, .inquiry-receive-confirm > p { margin: 0 0 12px; color: #52667d; font-size: 14px; line-height: 1.6; overflow-wrap: anywhere; }
.inquiry-extra-section .form-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; margin-top: 16px; }
.inquiry-extra-section .field { min-width: 0; }
.inquiry-extra-section input, .inquiry-extra-section select, .inquiry-extra-section textarea { width: 100%; min-width: 0; min-height: 44px; background: #fff; }
.inquiry-extra-section textarea { resize: vertical; }
.inquiry-extra-section :focus-visible, .inquiry-receive-confirm :focus-visible { outline: 3px solid #1876cb; outline-offset: 3px; }
.inquiry-receive-confirm { border-color: #b7d8cc; background: #eef8f2; }
.inquiry-receive-confirm .check-field { display: flex; align-items: flex-start; gap: 10px; min-height: 44px; padding: 8px 0; line-height: 1.6; cursor: pointer; }
.inquiry-receive-confirm .check-field input[type="checkbox"] { width: 20px; height: 20px; min-width: 20px; flex: 0 0 20px; margin: 2px 0 0; accent-color: #185ca3; }
@media (max-width: 1100px) {
  .inquiry-filters { grid-template-columns: minmax(0, 1fr) minmax(0, 1fr) auto auto; }
  .inquiry-search { grid-column: 1 / -1; }
}
@media (max-width: 820px) {
  .inquiry-desktop { display: none; }
  .inquiry-mobile { display: grid; gap: 12px; }
  .inquiry-card { border: 1px solid var(--inquiry-border); border-radius: 12px; padding: 16px; background: #fff; min-width: 0; }
  .inquiry-card header { display: flex; align-items: flex-start; justify-content: space-between; gap: 10px; margin-bottom: 12px; }
  .inquiry-card dl { margin: 14px 0; display: grid; gap: 7px; font-size: 14px; }
  .inquiry-card dl div { display: grid; grid-template-columns: 105px minmax(0, 1fr); gap: 8px; }
  .inquiry-card dt { color: var(--inquiry-muted); }
  .inquiry-card dd { margin: 0; overflow-wrap: anywhere; }
  .inquiry-card footer { display: flex; justify-content: space-between; align-items: center; gap: 10px; }
}
@media (max-width: 540px) {
  .customer-inquiries h2 { font-size: 21px; }
  .customer-inquiries input, .customer-inquiries select, .customer-inquiries textarea { font-size: 16px; }
  .inquiry-header { flex-direction: column; gap: 12px; }
  .inquiry-filters { grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); padding: 12px; }
  .inquiry-details, .inquiry-form-grid { grid-template-columns: minmax(0, 1fr); }
  .inquiry-panel { padding: 16px; }
  .inquiry-actions { width: 100%; }
  .inquiry-actions button { flex: 1 1 145px; }
  .inquiry-pagination { gap: 8px; flex-wrap: wrap; }
  .inquiry-card header { flex-wrap: wrap; }
  .inquiry-changes dd { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 720px) {
  .inquiry-extra-section, .inquiry-receive-confirm { padding: 14px; }
  .inquiry-extra-section .form-grid { grid-template-columns: minmax(0, 1fr); }
  .inquiry-extra-section .field.full { grid-column: 1 / -1; }
  .inquiry-extra-section input, .inquiry-extra-section select, .inquiry-extra-section textarea { font-size: 16px; }
}
@media (prefers-reduced-motion: reduce) { .customer-inquiries * { scroll-behavior: auto !important; } }